Wilhelmena Lzy
map-marker West Islip, New York

WORST SERVICE EXPERIENCE EVER

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I bought a 2007 certified preowned Nissan Altima from them in 2011. From the start I should have known that there were going to be issues. Within the first year I had issues when I was driving the car would lag and *** after I came to a stop then stated to drive and speed up. When I took it to the service center and them the service rep named George told me that it was "Normal it’s the car going from 20 to 40 MPH" and sent me out the door. Then about 8 months later I brought it up again during an oil change and was told that they did a scan and didn’t see anything wrong and could not duplicate the issue. Later I brought the car in for a recall issue and while they were fixing that they said I needed a belt fixed and that cost me $170 plus my oil change. When I went to get my car they told me it would be a few minutes after 45 mins they admitted they were looking for my car and my key. My husband came back up and found my car in 5 minutes they said the keys were inside they weren’t after another ½ hr they had to make me a new key and told me I was lucky they could do that. Wow great customer service (EYE ROLL). I was issues a refund for the belt after I complained to the service manager about the issue. In December 2014 I got a remote start put in the car when they were putting it in they mentioned to me the jerking that the car did I told them what Nissan told me and they said very nicely BRING IT BACK ! My husband also drove the car to see what I was talking about and when he went to break the car stated to *** and slide it wouldn’t slow down or stop. I got the car to Nissan ASAP and a very nice man named Anthony (who doesn’t work there anymore) took the car gave me a rental and called me the next day to tell me that I needed a new transmission. 2 weeks later I got my car back with a BRAND new transmission. Fast forward to 1/19/16, I went to the dealer when I started to have the same problem with my car that resulted in Nissan changing my transmission last year. My car was still under warranty at the time. They claimed to be unable to replicate the problem (although it appears they failed to run a full diagnostic on the car) and told me to return if it happened again. On 8/13/16, my transmission ended up failing while I was on a major highway, endangering my safety. The only silver lining is my toddler was not in the car with me. When I tried to have my car properly repaired (for the SAME transmission issue), Nissan Service told me my warranty expired and that I would bear the full cost for a problem they would have covered only a short time before - had they actually properly serviced my car when I brought it in on the night of 1/19/16. I tried talking to the service manager Tim Turnbull at Atlantic Nissan service department and he said the best he could do was ½ the cost and then referred to Nissan North America where I spoke to their customer people who kept saying that they understood and that ½ was the best they could do. I told them I was willing to pay what I would have paid in January with my warranty which was $100. After not getting any help from Nissan North America customer affairs department they referred me customer relations executive person Charity. Let me say Charity was not well charitable at all. She attempted to use creative language. The way that she attempted to board her offer and think that I would not be able to decipher it to be exactly the same unsatisfactory initial offer was insulting. The offer was for Nissan to cover half; when I refused, she came back and stated Nissan will cover the parts but not the labor the labor. This works out to be more than half! How is this customer service??? Let me say now all I wanted was them to replace the transmission I didn’t ask for anything more. They gave me an obviously defective transmission. IF THEY REALLY STAND BY THEIR PRODUCT WHY NOT REPLACE IT ? After dealing with the nonsense I wrote to both Fred M. Diaz Division Vice President, Nissan Sales & Marketing and Operations U.S. and, Jose Munoz Executive Vice President, Nissan Motor Co., Ltd.; Chairman, Nissan and sent him an email who called me 2 days later at 8:30 in the morning Charity to ask me if there was any new information for me to give. After I told her no that I stated everything I needed to you replaced my transmission less than 1 ½ year ago. I put less than 35,000 miles on it and it blew and when I asked why the answer was "We don’t know this just happens sometimes." Yeah not that’s not a reason that’s not my fault I took care of my car. Like I told Charity and Mr. Munoz I didn’t fail Nissan They failed me. I have owned several Nissans in my life I USE to recommend them to people NOW I WARN EVERY PERSON I MEET DO NOT BUY ONE they will only let you down. I have never been so disappointed in a company and how it treats it customers. I’m a believer in if you put out good you will get it back I fear for these people what will happen to them when Karma comes around. If you are looking for a car PLEASE I BEG YOU LOOK AT ANYTHING BUT NISSAN or INFINITI (they are one in the same) they will do nothing but cost you your time and money and well you can’t get more time. This is what I sent to Mr. Munoz and a Mr. Diaz (he never responded wonder why?) Sep 19 (13 days ago) to jose.munoz Dear Mr. Munoz I'm contacting you today after speaking with a customer servicerepresentative and your executive customer relations person. Theoutcome to my problem is still one that I'm very disappointed andunsatisfied with. I'm reaching out to you because when I asked tospeak with someone higher, I was told that there is no one else thatdoes customer interaction. I find it very hard for this to be thefinal answer when this is such a serious matter. I've done nothing butattempt to resolve the matter with both the dealership and with NissanNorth America. I have been a loyal customer for years, having owned several Nissans;as has my family (on my recommendation). I think (thought?) you made aterrific car. After how I was treated over the issue with mytransmission, I'm sorry to say I don't think I will ever purchaseanother Nissan nor will I ever recommend Nissan to any family memberor friend. If they ask me for my opinion, I will tell them exactlywhat I went through this last month and how every Nissan employee Idealt with brushed off this issue as if it was something that I didwrong. On 1/19/16, I went to the dealer when I started to have the sameproblem with my car that resulted in Nissan changing my transmissionlast year. My car was still under warranty at the time. They claimedto be unable to replicate the problem (although it appears they failedto run a full diagnostic on the car) and told me to return if ithappened again. On8/13/16, my transmission ended up failing while Iwas on a major highway, endangering my safety. The only silver liningis my toddler was not in the car with me. When I tried to have my carproperly repaired (for the SAME transmission issue), Nissan Servicetold me my warranty expired and that I would bear the full cost for aproblem they would have covered only a short time before - had theyactually properly serviced my car when I brought it in on the night of8/15/16. I attempted to have Nissan fulfill it's obligation to me as aloyal customer who tried to have the necessary service completedduring the covered warranty period, but was again very disappointedand unsatisfied. When I sought relief from your customer relations executive personCharity, she attempted to use creative language. The way that sheattempted to board her offer and think that I would not be able todecipher it to be exactly the same unsatisfactory initial offer wasinsulting. The offer was for Nissan to cover half; when I refused, shecame back and stated Nissan will cover the parts but not the labor thelabor. This works out to be more than half! How s this customerservice??? I have the documentation that I came asking for help in January whenmy car was still under warranty. At that time, I would have only paid$100 and now I'm being asked to come out of my pocket over $2,000.There's no reason my transmission should have gone, that's the wordsof the technician who examined my car. They don't have a reason why itwent. I can't understand how I can be told that Nissan stand behindsyour product when the product you put in my car failed and I'msupposed to be the one to pay to fix it. That's not fair, nor is itcustomer service for me as the consumer to absorb the cost of someoneelse's negligence. I don't know what else I can do to explain that I have been mistreatedby Nissan staff. I have been talked down to and the assumption hasbeen that I'm obviously not intelligent enough to put together thatthe offer that you gave me as your best offer is really even worsethan the original offer! Even then I wasn't willing to pay half tofix a problem that I tried to fix in January. I need some type ofresolution from Nissan that tells me that they do care, that theyreally do stand behind their product, because what I'm seeing and whathas been offered is that no one there is taking any responsibility.Instead. They are placing the blame on me as a consumer and the onlything I think I did wrong was I chose a Nissan instead of a Honda orToyota. If we can't come to some kind of resolution, this will be the lastNissan that is purchased ever by myself or anyone that I know if Ihave any influence in any way. In addition, I will report this to theNew York State Attorney General's Office, the Better Business Bureau,and Consumer Reports. I feel Nissan acted in bad faith if I am forcedto pay for a transmission to be repaired when I asked for help beforeit got to this point. To be told to bring the car back when the matteris more "pronounced" is even more of an insult, because how muchpermanent more pronounced can you get than the transmission is blown!
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Loss:
$4000
Cons:
  • Mistreatment
Reason of review:
Poor customer service

Preferred solution: fix my car

Bon Dfk
map-marker Stamford, Connecticut

Extended Warantees

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I bought a extended warranties for both my Hyundai a 2010 Santa Fe and 2011 Sonata. I was told that it would extend coverage any loss other than durable parts (Light bulbs, Breaks,tires, belts etc.) at 100% but, when my radio in the Santa Fe broke they informed me that only $300 of $485 was covered.

They lied to me and got me to purchase a program that was no way what they explained to me.

They also reneged on other promises they made to me at the time of purchases.They totally misrepresented this product and if they didn't offer the other incentives which they eventually reneged I never would have bought my autos from them.

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Pros:
  • Service consultant rich
Cons:
  • Misrepresented the warantee
Reason of review:
Warranty issue
Anonymous
map-marker Brooklyn, New York

Atlantic Auto Mall Customer Care Review from Brooklyn, New York

I bought a car at Atlantic auto mall and waited all day while they said they would take care of all paperwork and anything I would need to get the car on the road. 7 months later I found they neglected to inform my car insurance company there was a lean on the car and it would need full coverage. It is illegal to have a financed car in NY without out full coverage, but because of their mistakes I drove out of the dealership with no collison. When this problem came to light I called atlantic auto mall for their help and they did nothing. They actually started avoiding me. Never returned any calls and just kept sending me to voicemail when I called. Definitely the WORST company I have ever delt with and I highly recommend anyone thinking to get a car from them to rethink their decision. Atlantic auto mall is not helpful, reliable, or honest!
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Reason of review:
Poor customer service
Anonymous
map-marker West Islip, New York

Atlantic Chevy Sold me a Lemon

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Atlantic Auto Mall - Atlantic Chevy Sold me a Lemon
Atlantic Auto Mall - Atlantic Chevy Sold me a Lemon - Image 2
Atlantic Auto Mall - Atlantic Chevy Sold me a Lemon - Image 3
Atlantic Auto Mall - Atlantic Chevy Sold me a Lemon - Image 4

Atlantic Chevy sold me a 2010 Chevy Equinox. Certified,with an extended warranty.

The first 24hrs it was towed back to the dealer. its been a nightmare. I had to protest in front of the dealership to get them to work on my car. My car stalls out without any warning.

loss of power. Every time I bring it back they replace part after part. Still stalls out. I was almost killed on RT95 when it stalled out.

The worst dealership ever!!!!I started a Facebook page called Atlantic lemons, its bring all the people that were screwed by this dealership!!

They lied about my car needing brakes, when doing the oil consumption test they added to much oil to throw off the test, I went to GM Corporate, and Chevy Customer Care, all have no power over the dealer. So its me against them.

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Loss:
$20000
Reason of review:
ALL OF THE ABOVE

Preferred solution: Full refund

2 comments
Guest

Yess

Guest

Is this dealership owned by Smithtown Councilman Tom McCarthy?

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Anonymous

Stay AWAY

I got a letter in the mail stating I could get a newer model as I had purchased cars there before. I went in ,they checked my credit and said I needed a co-signer and a lot of money as a down payment. When I said I had neither of the two, they thanked me for coming and told me they couldn't help me. Plus they make you purchase extended warranties that you don't need and its all bs. Salespeople are very aggressive especially that Sandra woman. Place is horrible as they promise to help you and they *** over in the long run.
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Reason of review:
Poor customer service
Anonymous
map-marker Deer Park, New York

Atlantic Auto Mall - Car Financing Review from Deer Park, New York

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This is my second time dealing with West Islip Atlantic Auto Mall. This was the worst experience I ever had! Lied to about my "New" lease that was bubble wrapped for me. Turned out it was the show room car that had over 200 miles. Finance guy was a *** Girl who had me sign paper work had no personality. Then I had issues with my windows and custom service SUCKS! I even called the manager an ***. They called me to ask if I was happy with the work they did but they NEVER did the work yet! They also have girls working there that should be ashamed of how they dress. My nine year old daughter said to me, that girl needs to put a sweater on cause you can see her ..... The owner should be more professional. Do not buy or lease a car at Atlantic Auto Mall.
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Reason of review:
Poor customer service
1 comment
Guest

Did you sign the lease papers without seeing that the car had 200 miles on it already? Or was it a bait and switch when you picked it up?

Anonymous
map-marker Newark, New Jersey

Review from Newark, New Jersey

Awful experience trying to buy a used car. Kept trying to put me in cars over my budget and telling me "we'd make it work". Of course, ended up being more than I wanted to spend and sold a car to someone else I put a deposit on. The finance guy is a slime ball. Thought I was ridiculous for not wanting to pay more. Actually patted himself on the back for "getting me such a great deal". Not a great deal for me and will NEVER, EVER return.
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Anonymous
map-marker Barnegat Township, New Jersey

Worst customer service!!

worst customer service I have EVER experienced! Contradicted everything I said from how much money I make a year.

Is it because I'm Hispanic that I couldn't possibly make the money I stated that I made? Salesman tried to make me out to be a liar with how much I was offered for my car as a trade in at another dealership. Girls Amanda and Dominic who answered the phones when I called to complain to a manager were rude spoke to me in a way you couldn't imagine. Kept me on hold for 10 minutes each of the 3 times I called back to speak to a manager.

Conveniently a manager was not able to speak to me At all. Were so unprofessional that they couldn't even give me the number to their corporate office because I wanted to complain to someone. Told me they didn't have that information in the store! How do you not have that information?

It's your corporate office!! I am a manager in retail and I know that every store has access to that kind of information.

My parents have tried buying cars from them as well and always had a bad experience as well! I'm a young woman who knows a lot of people so they didn't just lose me as a customer they lost everyone I know plus more!

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Loss:
$23000
1 comment
Guest

Wow, they sound really racist! Glad you made this post because many of us from the LatinoHispanic community can avoid them and every other minority then maybe they will take some cultural or diversity classes and respect all types of people in the USA. Glad I read this because I was just going to check them out for a 2014 Nissan..not a chance now, gonna try Huntington or Bronx Nissan...Really, they have a lot of nerve!

Anonymous
map-marker New York, New York

Cars are stored in a dirt field

just like to inform the potential buyer of where that brand new car is located that your paying a destination charge for. the brand new ride is actually located off grand blvd and sonia rd. in the sand pits thats right that brand new car is parked in dirt mud and snow. you might wanna think twice about purchasing them. there used to be a park and they took it down so they can park there cars there that shows how much they care about the neighborhood total greed. i prefer never buying a car from them unless you wanna get ripped off.
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Keean Wiz
map-marker Bohemia, New York

THEY ARE THIEFS

When I was making the deal with the Javon I agreed to $500 a month, Then I went into to Stanley Sigerson office to finish of the deal, however when I get there everything is all changed from $500 to $689.93 a month. Stanley Sigerson said only because my credit was fair I had to pay $689.93 and after 6 months my payments would be $500 a month. For the first 6 months it would be $689.93 dollars, after the six months he was going to use the money that I been paying on my car he was going to used it as collateral ($4,139.58) and my payments would be $500. Nissan gave me a check for $1,139.58 to cover for the 6 months, I would pay $500 and the $186.93 would come out of the money that Nissan gave me. He assured me and promised me that after 6 months that would happen. I have a witness that heard everything and there were cameras in his office. I took the deal because he assured me and promised me. After 6 months, I called Stanley Sigerson and ask what was going on with my deal and off course he gave me the runaround. But he said that I shouldn’t worried everything was fine and just to wait 2 weeks and it will be $500 a month. My credit was good and he said that Bethpage bank had approved me and I was supposed to wait for some paper work from Bethpage bank. I waited like 2-3 weeks to see if I received papers and nothing arrived at my house I called Stanley Sigerson and ask him what was the update on my case and he said for me to go to the Bethpage branch and apply there and everything would be ok since I already have been approved by Bethpage bank. It was confusing as of why I had to go and apply if he said that I was approved by the bank. So I went to Bethpage bank and spoke with a Banker representative and I told her my situation as what Stanley Sigerson said to do and what he said. She said that I had to apply which it means to refinance the car, I was shock to what I heard, however I apply at the branch and my application was deny. I called Stanley Sigerson from the branch and told him I was denied. Stanley Sigerson said you were not approved because you have not been working it was strange. After so many phone calls that I made to him in order for him or the dealer to rectify the problem. The conversations with Stanley are that he would help me. Stanley Sigerson said to come in on November 15, 2010 I went to see Stanley Sigerson to see what solution he had. I had arrived at Atlantic Nissan in West Islip, When I got there Stanley Sigerson was upset at me because I had spoken to his manager about my problem. I told him I need this to get fixed I want what I was promised. Stanley Sigerson gave me options 1).Wait six months to show that I was working. 2) Get another car at $550 dollars for 84 months at. I wanted what I was promised I have tried to reason with them however all they try was getting me into another car.
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Loss:
$13608
Jevante Brw
map-marker Houston, Texas

Describe in a few words, this will be a complaint title.Ripped off misled and lied to.

Purchased a used Hyudai from Atlantic Volkswagen and got charged for four optional programs I did not agree to. I did not even realize this until I saw my loan payoff amount. I wanted to by the car cash but was denied. So it was the plan from the beginning to rip me off in the finance office. When I went back to complain about what had happened I was told that the paperwork is all in order and the numbers add up. There was no concern that I did not want the programs. The papers that I was shown that I initialed and signed were not in the package of copies I received with my car. I do not even remember the papers being completed as they are now. In total I was scammed for $4,100 dollars.
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Loss:
$4100
1 comment
Jevante Brw

It gets worse because the terms of the warranty as explained by the finance sales person are false.I only agreed to the warranty because it was explained that if I did not use it I would get my money back. I called the warranty company to find out that this is false.

You can now add another $2,500 to my claim.

Cezar Sqf

More abuse, and lies and misinformation

Again, the deal was ok until the Pod people got their hands on it! This time it was for a used car, but a good one. Price was ok, but dealer refused to take a credit card because of the 3% cost to use it to buy the car. They took the deposit and it went through in 2 minutes, but the refund will now take at least 30 days to return (IF EVER). The final blow was that I would take their financing, and would pay it off in a week just to make the deal happen. NO WAY!!! They insisted that I had to buy NEW plated as per NY State, I was not allowed to transfer my recent renewal plates to the purchased vehicle, because they insisted that NY required new plates and registration (SCAM)--DEAL STOPPED RIGHT THERE, AGAIN THE FINANCE WONKS WERE NOT USER FRIENDLY. We walked out on them, killed the deal because of their attitude and manner of doing business. Now we have to wait for our $500 return. The vehicle showed up on eBay this morning with a price over $1000 more than we were paying. I wish there was a way to get them booted from eBay, I would do it in a heartbeat!
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Loss:
$500
Cezar Sqf
map-marker Tenafly, New Jersey

Abuse, Lies and misinformation

First attempt was to buy a NEW Hyundai Sonata! Disaster happens when the deal is all written up, and then the pod people(Podium Wonks) make changes and add to it that don't show until you are signing for the vehicle in the finance office(back end) The Pod People managed to screw the deal up by 100% which I caught while signing the forms (too many forms) I instantly cancelled the deal, and it still took a hour to just get my credit card returned to me, while they tried every trick available including double teaming my wife while finance tried to force the deal.

My wife was very up[set and in tears by these *** and as soon as I got the card in my hands, we walked out! A really bad experience because of the shysters John Stalupi has running his shops, too bad, because he used to have a *** fine reputation, and this *** will do him a lot of harm in time.

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notgunnahappen
map-marker Hicksville, New York

Atlantic is garbage

I am an ex-employee of Atlantic Chevy and central storage. After getting treated like complete garbage, I left the *** hole. I needed to file for medicaid and these *** bags refused to give me a letter saying that I was no longer employee. I have pestered them for weeks and they never did it. I called today to voice my opinion and they told me to go scratch. The people who work in their HR department are rude, sexist, and do not do their job. The worst part about working for Atlantic is watching the other sales men screw customers over and over and over.
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Michelle s Zdw
map-marker Brooklyn, New York

WAS RIPPED OFF AND CHEATED

I just purchased a Toyota Rav4 for my growing family. We were in need of a bigger vehicle to transport our children and our infant daughter who has a medical condition that requires us to travel for medical treatments. The first 24 hours with the vehicle were not good, made lots of noises never went into gear smoothly and had allot of lights pop on and off. When I took the car in for service 2 days after owning car the service people would not give us a loaner as promised because they didnt have one available, the service man even told me while I was holding my sick infant to walk up to sales(it was raining) and ask for a loaner car...told him I would come back with ,my not so nice hubby....as soon as I got back home spoke with Vinny who assured me the problem would be fixed and he would have a loner on Tuesday waiting for me. Well guess what the truck seized in the middle of 27 with my sick infant and 12 year old daughter in the car..and because we only had the car 4 days my info was not in the EMERGENCY ROADSIDE ASSISTANCE PROGRAM that Atlantic Automall SOLD TO ME! I was told by MIKE at ATLANTIC AUTOMALL to pay 200$ pout of pocket and he would reimburse me! I HAVE A SICK INFANT, DO YOU THINK I HAVE 200$ LYING AROUND FOR TOWING!!! He explained its a Saturday we dont have anyone here!!! LIES, CHEATS , BASTARDS!! HOPE YOU ENJOY THE HEAT BECAUSE YOUR ALL GOING TO *** AND I HOPE NONE OF YOUR CHILDREN NEVER HAVE TO GO THROUGH WHAT MINE HAD TO GO THROUGH TODAY AFTER 3 HOURS OF TREATMENTS AND ANOTHER 2 HOURS WAITING IN A HOT TRUCK FOR HELP!!!F#@% YOU ATLANTIC...
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Loss:
$19
2 comments
Guest

She gets treatments,SHE HAS TO GO...*** :(

jb Agy

Don't take a sick infant out in the rain.

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Jaquana Zzn
map-marker Lodi, New Jersey

Lied,lied, b.s & b.s

went to buy a hyandi, thay lied about the price. lied about the finance, promised an extra key, remote start, rain guards, & extended warantee. Also free oil changes. I received none of them & I was told that thay do not offer any of those things after i bought the car, Atlantic Auto Mall sucks,, do not buy from there. Worst experance Ive ever had. The sdales person And managers and finance people have no clue what the other person is saying or doing. Do not waste your time going there, you will only end up very up set with your experance.
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