I bought a 2007 certified preowned Nissan Altima from them in 2011. From the start I should have known that there were going to be issues. Within the first year I had issues when I was driving the car would lag and *** after I came to a stop then stated to drive and speed up. When I took it to the service center and them the service rep named George told me that it was "Normal it’s the car going from 20 to 40 MPH" and sent me out the door. Then about 8 months later I brought it up again during an oil change and was told that they did a scan and didn’t see anything wrong and could not duplicate the issue. Later I brought the car in for a recall issue and while they were fixing that they said I needed a belt fixed and that cost me $170 plus my oil change. When I went to get my car they told me it would be a few minutes after 45 mins they admitted they were looking for my car and my key. My husband came back up and found my car in 5 minutes they said the keys were inside they weren’t after another ½ hr they had to make me a new key and told me I was lucky they could do that. Wow great customer service (EYE ROLL). I was issues a refund for the belt after I complained to the service manager about the issue. In December 2014 I got a remote start put in the car when they were putting it in they mentioned to me the jerking that the car did I told them what Nissan told me and they said very nicely BRING IT BACK ! My husband also drove the car to see what I was talking about and when he went to break the car stated to *** and slide it wouldn’t slow down or stop. I got the car to Nissan ASAP and a very nice man named Anthony (who doesn’t work there anymore) took the car gave me a rental and called me the next day to tell me that I needed a new transmission. 2 weeks later I got my car back with a BRAND new transmission. Fast forward to 1/19/16, I went to the dealer when I started to have the same problem with my car that resulted in Nissan changing my transmission last year. My car was still under warranty at the time. They claimed to be unable to replicate the problem (although it appears they failed to run a full diagnostic on the car) and told me to return if it happened again. On 8/13/16, my transmission ended up failing while I was on a major highway, endangering my safety. The only silver lining is my toddler was not in the car with me. When I tried to have my car properly repaired (for the SAME transmission issue), Nissan Service told me my warranty expired and that I would bear the full cost for a problem they would have covered only a short time before - had they actually properly serviced my car when I brought it in on the night of 1/19/16. I tried talking to the service manager Tim Turnbull at Atlantic Nissan service department and he said the best he could do was ½ the cost and then referred to Nissan North America where I spoke to their customer people who kept saying that they understood and that ½ was the best they could do. I told them I was willing to pay what I would have paid in January with my warranty which was $100. After not getting any help from Nissan North America customer affairs department they referred me customer relations executive person Charity. Let me say Charity was not well charitable at all. She attempted to use creative language. The way that she attempted to board her offer and think that I would not be able to decipher it to be exactly the same unsatisfactory initial offer was insulting. The offer was for Nissan to cover half; when I refused, she came back and stated Nissan will cover the parts but not the labor the labor. This works out to be more than half! How is this customer service??? Let me say now all I wanted was them to replace the transmission I didn’t ask for anything more. They gave me an obviously defective transmission. IF THEY REALLY STAND BY THEIR PRODUCT WHY NOT REPLACE IT ? After dealing with the nonsense I wrote to both Fred M. Diaz Division Vice President, Nissan Sales & Marketing and Operations U.S. and, Jose Munoz Executive Vice President, Nissan Motor Co., Ltd.; Chairman, Nissan and sent him an email who called me 2 days later at 8:30 in the morning Charity to ask me if there was any new information for me to give. After I told her no that I stated everything I needed to you replaced my transmission less than 1 ½ year ago. I put less than 35,000 miles on it and it blew and when I asked why the answer was "We don’t know this just happens sometimes." Yeah not that’s not a reason that’s not my fault I took care of my car. Like I told Charity and Mr. Munoz I didn’t fail Nissan They failed me. I have owned several Nissans in my life I USE to recommend them to people NOW I WARN EVERY PERSON I MEET DO NOT BUY ONE they will only let you down. I have never been so disappointed in a company and how it treats it customers. I’m a believer in if you put out good you will get it back I fear for these people what will happen to them when Karma comes around. If you are looking for a car PLEASE I BEG YOU LOOK AT ANYTHING BUT NISSAN or INFINITI (they are one in the same) they will do nothing but cost you your time and money and well you can’t get more time. This is what I sent to Mr. Munoz and a Mr. Diaz (he never responded wonder why?) Sep 19 (13 days ago) to jose.munoz Dear Mr. Munoz I'm contacting you today after speaking with a customer servicerepresentative and your executive customer relations person. Theoutcome to my problem is still one that I'm very disappointed andunsatisfied with. I'm reaching out to you because when I asked tospeak with someone higher, I was told that there is no one else thatdoes customer interaction. I find it very hard for this to be thefinal answer when this is such a serious matter. I've done nothing butattempt to resolve the matter with both the dealership and with NissanNorth America. I have been a loyal customer for years, having owned several Nissans;as has my family (on my recommendation). I think (thought?) you made aterrific car. After how I was treated over the issue with mytransmission, I'm sorry to say I don't think I will ever purchaseanother Nissan nor will I ever recommend Nissan to any family memberor friend. If they ask me for my opinion, I will tell them exactlywhat I went through this last month and how every Nissan employee Idealt with brushed off this issue as if it was something that I didwrong. On 1/19/16, I went to the dealer when I started to have the sameproblem with my car that resulted in Nissan changing my transmissionlast year. My car was still under warranty at the time. They claimedto be unable to replicate the problem (although it appears they failedto run a full diagnostic on the car) and told me to return if ithappened again. On8/13/16, my transmission ended up failing while Iwas on a major highway, endangering my safety. The only silver liningis my toddler was not in the car with me. When I tried to have my carproperly repaired (for the SAME transmission issue), Nissan Servicetold me my warranty expired and that I would bear the full cost for aproblem they would have covered only a short time before - had theyactually properly serviced my car when I brought it in on the night of8/15/16. I attempted to have Nissan fulfill it's obligation to me as aloyal customer who tried to have the necessary service completedduring the covered warranty period, but was again very disappointedand unsatisfied. When I sought relief from your customer relations executive personCharity, she attempted to use creative language. The way that sheattempted to board her offer and think that I would not be able todecipher it to be exactly the same unsatisfactory initial offer wasinsulting. The offer was for Nissan to cover half; when I refused, shecame back and stated Nissan will cover the parts but not the labor thelabor. This works out to be more than half! How s this customerservice??? I have the documentation that I came asking for help in January whenmy car was still under warranty. At that time, I would have only paid$100 and now I'm being asked to come out of my pocket over $2,000.There's no reason my transmission should have gone, that's the wordsof the technician who examined my car. They don't have a reason why itwent. I can't understand how I can be told that Nissan stand behindsyour product when the product you put in my car failed and I'msupposed to be the one to pay to fix it. That's not fair, nor is itcustomer service for me as the consumer to absorb the cost of someoneelse's negligence. I don't know what else I can do to explain that I have been mistreatedby Nissan staff. I have been talked down to and the assumption hasbeen that I'm obviously not intelligent enough to put together thatthe offer that you gave me as your best offer is really even worsethan the original offer! Even then I wasn't willing to pay half tofix a problem that I tried to fix in January. I need some type ofresolution from Nissan that tells me that they do care, that theyreally do stand behind their product, because what I'm seeing and whathas been offered is that no one there is taking any responsibility.Instead. They are placing the blame on me as a consumer and the onlything I think I did wrong was I chose a Nissan instead of a Honda orToyota. If we can't come to some kind of resolution, this will be the lastNissan that is purchased ever by myself or anyone that I know if Ihave any influence in any way. In addition, I will report this to theNew York State Attorney General's Office, the Better Business Bureau,and Consumer Reports. I feel Nissan acted in bad faith if I am forcedto pay for a transmission to be repaired when I asked for help beforeit got to this point. To be told to bring the car back when the matteris more "pronounced" is even more of an insult, because how muchpermanent more pronounced can you get than the transmission is blown!
Yess
Is this dealership owned by Smithtown Councilman Tom McCarthy?